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This privacy policy sets out how Urban Physique uses and protects any information that you give Urban Physique when you use this website.

Urban Physique is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Urban Physique may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

1. Information Collected

Urban Physique collects personal information from you in order that the Urban Physique service can be offered as effectively as is possible. The data will be used also for the following purposes:

  • Sending out Urban Physique newsletters
  • Sending out details of Urban Physique competitions
  • Sending out details of Urban Physique events
  • Building marketing profiles
  • Internal marketing analysis
  • Measure the amount of traffic to our site
  • Send out information about our products and services and those of our subsidiaries, affiliates, and parent companies and any of their related businesses
  • Providing a personalized service
  • Conducting market research surveys.
  • Providing you with carefully selected information about products and services which you have shown an interest in.

You can decide what personal information you provide to Urban Physique. Urban Physique will only collect personal information that you choose to provide. You choose to provide Urban Physique with personal information if, for example, you: contact Urban Physique with an enquiry; register on the website, fill out a data sheet or other form with your personal information, request Urban Physique

 to provide you with information, enter a competition, post information to public areas on the website or participate in a promotion. By providing any personal information to Urban Physique, You fully understand and clearly consent to the transfer of such personal information to, and the collection and processing of such information in, other countries or territories. Any such transfer and processing by Urban Physique will be in accordance with this privacy policy. Third parties may also use tracking technologies by or through the site. We have no responsibility or liability for any tracking, data collection or other activities by such third parties.

2. Personal Information

However, you will be able to choose whether or not to receive such communications when you first provide personal information to Urban Physique. We may also share non-personal information with others, such as advertisers. However, this information will not contain any personally identifiable information about you.

If consent is given by you, Urban Physique will use the information outside of the uses outlined above for the following purposes:

  • Marketing purposes for Urban Physique.
  • Urban Physique may market third party products and services.

Urban Physique may pass your data to carefully selected third parties who then in turn contact you for marketing or other purposes

Internet users should be aware that when they disclose personal information on any public bulletin board or chat areas of any web site used as a result of use of this web site that information can be collected and used by anyone who views the web site or sites and may result in unsolicited messages from other participants or other parties. Urban Physique is not responsible for any such messages.

Legal purposes

We may disclose your personal information if permitted by law or required to do so by law or where we believe such action is necessary in order to protect or defend Urban Physique interests or the interests of our customers or users of our site. This site may contain links or references to other Web sites outside of our control. Please be aware that we have no control over these sites and our privacy statement does not apply to these sites. We encourage you to read the privacy statements and terms and conditions of linked or referenced sites you enter.

3. Use of cookies

In common with many websites, Urban Physique use “cookies” to help us gather the following information from visitors to Urban Physique, for example:

  • the IP address from which you access the site
  • the type of browser and operating system used to access the site
  • the date and time of your access to the site and the pages you visit
  • the internet address of the website from which you accessed the site

Cookies are small text files stored on your computer. They relate to a specific site, and can be used to enhance that site’s functionality and your interaction with it; they may also be used for usage tracking, research, targeting, etc. You can control the use of cookies on your computer by adjusting your web browser preferences, choosing to allow them, block them, only allow them from selected sites or only allow certain types of cookies. Restricting cookies for a site may interfere with some of the functionality of that site, though.

4. Security

Urban Physique take security seriously and Urban Physique take precautions to keep your personal information secure, and employs a system of user name and passwords on its computer system to ensure that access to the systems is limited to those with authorization.

Urban Physique maintains physical security around its premises to ensure that access cannot be gained to the premises by anyone who is not authorized. Urban Physique is constantly reviewing the security measures required to prevent third parties from accessing any data that it holds.

However, due to the open communication nature of the Internet, Urban Physique cannot guarantee that communications between you and Urban Physique, or information stored on urban-physique.co.uk servers, will be free from unauthorized access by third parties.

5. Your details and contacting Urban Physique

You can check what personal information Urban Physique hold about you, update your information, ask Urban Physique to remove your information, correct any inaccuracies in such personal information or ask Urban Physique questions about our Privacy Statement, by contacting us at hello@urban-physique.co.uk. We will respond to your request in a timely manner.

Terms and Conditions

Urban Physique is not responsible for additional delivery costs if an incorrect address is provided and not changed, by the customer, prior to dispatch. Urban Physique advise that the customer immediately email or call if they believe the address, that has been provided, is incorrect.

By placing an order, the customer has given their consent to payment being charged to the credit/debit card account or PayPal account as provided on the order form.

To see our privacy policy – please click here.

Urban Physique aims to provide unparalleled clothing and customer service, if you have any further questions please mail below or contact us at hello@urban-physique.co.uk

Contact us by phone on 01202 552598

Contact us by mail 

Urban Physique

232 Holdenhurst Road

Bournemouth

BH8 8AX

United Kingdom

Exchanges

Urban Physique will be glad to exchange any non-discontinued, unused items within the 14-day return policy. Item(s) must be returned in the original packaging, with tags and in new unused condition. There must be no visible stains, hairs or odour on the item(s) in order to receive an exchange or refund. If these requirements are not met then Urban Physique has the right to return the item(s) back to you.

Urban Physique will only exchange items free of charge twice per purchased item(s), after this you may be charged for any additional shipping costs.    

Sale Items

All items purchased in our sales are not eligible for a refund only exchanged for store credit.

Please not your order may be delivered in several parcels and please allow up to 7 days to receive your exchange.

Refunds

Urban Physique will be glad to exchange any non-discontinued, unused items within the 14-day return policy. Item(s) must be returned in the original packaging, with tags and in new unused condition. There must be no visible stains, hairs or odour on the item(s) in order to receive an exchange or refund. If these requirements are not met then Urban Physique has the right to return the item(s) back to you.

UK Deliveries

All deliveries to the UK are available for next working day delivery, however please allow 5 working days before you enquire about your delivery. We dispatch via DHL within 1 business day from ordering. All orders placed before 15:00 GMT are dispatched on the same working day.

European Deliveries

Deliveries to countries within the E.U usually arrive within 5 working days, however please allow 10 workings days before you enquire about your delivery. We dispatch via DHL within 1 business day from ordering. All orders placed before 15:00 GMT are dispatched on the same working day. Deliveries to European countries not within the E.U usually arrive within 10 days, however please allow 20 business days before you enquire about your delivery.


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