Urban Physique will be glad to exchange any non-discontinued, unused items within the 14-day return policy. Item(s) must be returned in the original packaging, with tags and in new unused condition. There must be no visible stains, hairs or odour on the item(s) in order to receive an exchange or refund. If these requirements are not met then Urban Physique has the right to return the item(s) back to you.
All exchanged merchandise will not be charged a re-shipping fee, however you are responsible for the shipping fee for returning the merchandise. If for whatever reason we don’t receive your return, please make sure you keep your proof of postage.
All items purchased in our sales are not eligible for a refund only exchanged for store credit.
Please note your order may be delivered in several parcels and please allow up to 7 days to receive your exchange.
Please email hello@UrbanPhysique.co.uk regarding any refunds.
Please return refunded items to 242 Ringwood Road, St Leonard's Ringwood BH24 2SB
OUR REFUND AND EXCHANGE POLICY APPLIES IN-STORE AND ONLINE.